Privacy Policy

Last Updated: 13 October 2026

At Titsagane, we believe that sharing a journey should be convenient, accessible, and safe. Titsagane is a carpooling platform that connects drivers and passengers travelling in the same direction, helping users coordinate shared journeys.

We recognise the importance of protecting personal information and promoting a respectful environment for everyone, particularly women using shared transportation services.

This Privacy Policy explains how Titsagane collects, uses, stores, shares, and protects personal information when you access or use our website, mobile application, and related services in Malawi.

We aim to handle personal information responsibly and in accordance with applicable laws of Malawi, including the Data Protection Act, 2024, where applicable.

By accessing or using Titsagane, you acknowledge that you have read this Privacy Policy.

1.Information We Collect

We collect information necessary to operate our carpooling platform, connect drivers and passengers, coordinate journeys, and support user safety.

1.1 Personal Information

When you register for or use Titsagane, we may collect:

• Full name and profile photograph.
• Mobile phone number and email address.
• Account credentials and authentication information.
• Profile details and travel preferences.
• Account settings and communication preferences.
• Information you voluntarily provide when contacting our support team.

1.2 Driver and Vehicle Information

If you register as a driver, we may collect information necessary to create and manage your driver profile, including:

• Driving licence information and verification status.
• Vehicle registration number.
• Vehicle make, model, colour, and seating capacity.
• Vehicle photographs and relevant registration documents.
• Insurance or other supporting documentation, where required.

This information may be used to support driver verification, facilitate ride bookings, and help users make informed decisions when choosing a ride.

The collection and verification of specific documents will depend on the features and verification procedures implemented by Titsagane.

1.3 Ride and Booking Information

When you create, search for, offer, or book a ride, we may collect:

• Pickup and drop-off locations.
• Journey dates and departure times.
• Planned routes and travel preferences.
• Ride availability and seat reservations.
• Booking confirmations and cancellation records.
• Trip history and ride status.
• Agreed ride-sharing costs, where applicable.
• Ratings, reviews, complaints, and other ride-related feedback.

We use this information to help users find suitable journeys, coordinate pickups, manage bookings, and maintain relevant trip records.

1.4 Location Information

With the relevant device permissions, Titsagane may collect location information to support ride discovery, pickup coordination, navigation, and other location-based features.

Depending on the features you use, this may include:

• Current or approximate location.
• Pickup and drop-off coordinates.
• Planned journey routes.
• Location updates during an active ride, where supported.
• Relevant location information associated with previous bookings.

We use location information for legitimate service-related and safety purposes. We do not assume permission to access your device’s location without the applicable permission or other lawful basis.

You can manage location permissions through your device settings. Disabling location access may limit certain features.

1.5 Contacts and Emergency Information

If Titsagane provides a trusted-contact or emergency-contact feature, we may collect the contact information you choose to provide for that purpose.

This may include a trusted person’s name, phone number, and other information necessary for the selected feature.

We will request relevant permissions where required and explain how the information will be used.

We do not assume that you have authorised us to collect your entire address book simply because you create an account.

1.6 Communications and Safety Reports

When you contact Titsagane or submit a complaint, we may collect the information you provide, including:

• The details of your enquiry or complaint.
• Relevant account and booking information.
• Messages exchanged through available platform communication features.
• Details of alleged harassment, inappropriate conduct, or other safety concerns.
• Supporting documents, screenshots, or other evidence voluntarily submitted.

We use this information to respond to enquiries, investigate reported incidents, resolve disputes, and take appropriate action under our applicable policies.

1.7 Technical and Usage Information

When you use our website or application, we may collect certain technical information, such as:

• IP address and device information.
• Browser type and operating system.
• Application version and diagnostic logs.
• Dates, times, and details of interactions with the platform.
• Crash reports and performance information.
• Security events and information used to detect suspicious activity.

This information helps us maintain platform functionality, improve performance, troubleshoot technical issues, and protect our services against misuse.

2.How We Use Your Information

Titsagane may use personal information for the following purposes:

• Creating and managing user accounts.
• Verifying phone numbers and relevant driver information.
• Connecting drivers and passengers travelling on similar routes.
• Publishing and managing ride listings.
• Coordinating bookings, pickups, and drop-offs.
• Providing relevant booking confirmations and trip notifications.
• Supporting location-based features where available.
• Helping maintain user safety and platform security.
• Receiving and investigating safety complaints.
• Identifying suspicious activity, fraud, or misuse.
• Responding to support requests and resolving disputes.
• Maintaining and improving the website and mobile application.
• Complying with applicable legal and regulatory obligations.

We will process personal information on an appropriate lawful basis under applicable law. Where consent is required, we will seek consent for the relevant processing activity.

We will not use personal information for purposes incompatible with those disclosed to users without an appropriate legal basis.

3.Women’s Safety and Personal Security

Women’s safety is an important consideration in the Titsagane carpooling experience. We aim to support a respectful and safer environment in which women and other users can coordinate shared journeys with greater confidence.

We recognise that safety depends on appropriate platform practices, responsible user behaviour, and access to relevant support mechanisms.

3.1 Driver and Profile Information

Where driver verification or profile-verification features are available, we may process relevant information to support verification and help users understand the available profile details before choosing a ride.

Verification status does not guarantee a person’s behaviour or eliminate all risks associated with shared transportation.

3.2 Ride Coordination

We may use relevant booking and profile information to help drivers and passengers identify the participants in a journey and coordinate pickups and drop-offs.

We aim to share only the information reasonably necessary for the relevant booking or service.

3.3 Location-Related Safety

Where location-sharing or trip-tracking features are implemented and enabled, location information may be used to support journey coordination and relevant safety functions.

Location access and visibility depend on the available features, device permissions, and applicable privacy requirements.

3.4 Safety Complaints and Incident Reports

Users may contact Titsagane through the available support channels to report harassment, inappropriate conduct, suspicious behaviour, or other safety concerns.

When a report is received, we may review relevant account details, booking records, communications, and supporting evidence to assess the concern and determine appropriate action.

Depending on the circumstances and available evidence, appropriate action may include warnings, restrictions, suspension, or termination of an account in accordance with applicable platform policies.

3.5 Emergency and Trusted-Contact Features

If emergency alerts, trusted contacts, or other emergency-support features are available in the application, information may be processed to provide the relevant functionality.

Users should not assume that emergency services are automatically contacted or that a particular emergency feature is available unless it is expressly provided within the application.

Where immediate danger exists, users should contact the appropriate local emergency services.

3.6 Respectful Use of the Platform

We encourage all users to behave respectfully, respect personal boundaries, and avoid harassment, discrimination, intimidation, or other inappropriate conduct.

Personal information collected for safety purposes will be used for relevant and lawful purposes and protected through appropriate access restrictions and data-handling practices.

Titsagane cannot guarantee that every journey will be free from risk. Users should exercise reasonable caution when arranging and participating in shared rides.

4.Location Tracking and Trip Information

Location information can reveal sensitive details about a person’s movements. We therefore aim to use it only for appropriate and disclosed purposes.

Before a ride: Pickup locations, destinations, and other relevant journey details may be shared with the driver or passengers involved in the booking.

During a ride: Where supported and enabled, location information may be used for pickup coordination, route visibility, trip progress, or relevant safety functions.

After a ride: Live tracking should stop when the relevant tracking feature or trip ends, unless further processing is necessary for a disclosed purpose and permitted by applicable law.

Some trip records may be retained for booking history, support, dispute resolution, security, or legal compliance.

You can manage device location permissions through your settings. Some location-dependent features may not work correctly when access is disabled.

5.Communication and Phone Number Privacy

Titsagane may provide communication features to help drivers and passengers coordinate their journeys.

Where supported, masked calling or intermediary communication services may be used to help protect users’ personal phone numbers.

Depending on the available functionality, your phone number or other contact information may be shared with another user where reasonably necessary for a booking or relevant service.

Users should take care when sharing personal information through messages, calls, or other communications with other platform users.

We do not claim to provide masked calling unless the relevant functionality has been implemented.

6.Payment and Ride Cost-Sharing

Titsagane currently does not support an integrated payment gateway within the application.

The platform does not currently process in-app payments, refunds, or bank transfers through an integrated payment gateway.

Where drivers and passengers agree to share travel costs, they are responsible for arranging any payment independently of Titsagane.

Users should exercise caution when sharing financial information or arranging payments directly with other individuals.

Titsagane is not responsible for independently arranged transactions that it does not process, although we may review relevant complaints or information where necessary to address platform misuse or comply with applicable law.

If payment-related functionality is introduced in the future, we will update this Privacy Policy as necessary to explain the relevant information processing practices.

7.How We Share Your Information

We do not sell your personal information to third parties for their independent marketing purposes.

We may share relevant information in the following circumstances.

7.1 With Drivers and Passengers

Information necessary to coordinate a ride may be shared with the other participants in the booking.

Depending on the functionality available, this may include names, profile photographs, relevant verification status, pickup and drop-off details, and booking information.

We aim to limit the information shared to what is reasonably necessary for the journey.

7.2 With Service Providers

We may work with service providers that help us operate Titsagane, including:

• Cloud hosting and data storage providers.
• SMS and email verification providers.
• Maps and navigation service providers.
• Application monitoring and security providers.
• Customer support and communication providers.

These providers may process personal information on our behalf, subject to appropriate arrangements and applicable legal requirements.

7.3 For Safety and Legal Reasons

We may disclose relevant information when necessary and legally permitted or required to:

• Respond to lawful requests from competent authorities.
• Comply with applicable laws, court orders, or legal proceedings.
• Investigate suspected fraud, abuse, or unlawful activity.
• Protect the rights, property, and safety of users or other individuals.
• Respond to emergencies or protect vital interests.
• Establish, exercise, or defend legal claims.

7.4 Business Transfers

If Titsagane undergoes a merger, acquisition, restructuring, or transfer of business assets, personal information may be transferred as part of the transaction, subject to applicable privacy requirements.

8.Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, misuse, and disclosure.

Depending on the systems and services in use, these measures may include access controls, authentication mechanisms, secure communications, monitoring, and appropriate data-handling procedures.

No electronic storage or communication system can guarantee absolute security. Users should protect their account credentials and notify us if they suspect unauthorised access.

If a personal data breach occurs, we will investigate and respond appropriately, including notifying affected individuals or relevant authorities where required by applicable law.

9.Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.

Retention periods may depend on the type of information and the circumstances, including:

• Account management and service delivery.
• Ride history and customer support.
• Safety complaints and incident investigations.
• Fraud prevention and security.
• Dispute resolution and legal claims.
• Legal and regulatory obligations.

When personal information is no longer required, we will take appropriate steps to delete or anonymise it, subject to applicable law.

We do not promise a fixed retention period for every category of information unless that period has been established by our actual retention practices.

10.Your Privacy Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• Access: Request access to personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of personal information where legally applicable.
• Withdraw consent: Withdraw consent for processing based on consent, where permitted by law.
• Object to processing: Object to certain processing activities where the law provides this right.
• Data portability: Request a copy of eligible personal information in an appropriate format where applicable.
• Complain: Raise a privacy complaint with Titsagane or the competent authority.

Some requests may be subject to identity verification, legal exceptions, or obligations to retain certain records.

You can update eligible account details through the application, where available, or contact us using the details in Section 16.

11.Account Deletion

You may request deletion of your Titsagane account through the available account settings or by contacting our support team.

After receiving a valid request, we will take appropriate steps to delete or anonymise personal information that is no longer required, subject to applicable law.

Certain information may need to be retained for legal compliance, security investigations, fraud prevention, dispute resolution, or the establishment, exercise, or defence of legal claims.

Uninstalling the mobile application does not necessarily delete your account or the personal information associated with it.

12.Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Support essential website functionality.
• Maintain sessions and remember preferences.
• Understand website performance.
• Identify technical problems and security risks.
• Measure permitted analytics or marketing activities.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

This section does not mean that every type of cookie or tracking technology is necessarily used by Titsagane.

13.Third-Party Services and External Links

Titsagane may integrate with third-party services, such as map providers, SMS services, app stores, or external websites.

Those services may collect and process information under their own privacy policies and terms.

Titsagane does not control the independent privacy practices of third parties. We encourage users to review relevant privacy notices before using external services.

14.International Data Transfers

Some hosting providers or technical service providers may process or store personal information outside Malawi.

Where personal information is transferred outside Malawi, we will comply with applicable legal requirements and implement appropriate safeguards where required.

The location of data storage and processing will depend on the services and infrastructure used by Titsagane.

15.Children’s Privacy

Titsagane is not intended for children below the minimum age permitted to use the platform under applicable law.

We do not knowingly collect children’s personal information in circumstances prohibited by law.

If you believe a child has provided personal information inappropriately, please contact us so that we can investigate and take appropriate action.

16.Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Platform Name: Titsagane
Support Email: titsagane@gmail.com
Website: https://www.titsagane.com/

We will review privacy-related requests and respond in accordance with applicable law.

You may also contact the Malawi Data Protection Authority for information about the applicable data protection framework or to raise a complaint.

Malawi Data Protection Authority
Website: Data Protection Authority – Protect the Personal Data and Privacy of Individuals

Please refer to the Authority’s official website for its current contact details and complaint procedures.

17.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, data processing practices, or legal obligations.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent before implementing relevant changes.

We encourage users to review this page periodically to remain informed about how Titsagane handles personal information.