Terms & Conditions

Last Updated: 13 October 2026

Welcome to Titsagane.

Titsagane is a carpooling platform that connects drivers and passengers travelling in the same direction, allowing them to coordinate shared journeys and, where agreed, share travel costs.

These Terms and Conditions (“Terms”) govern your access to and use of the Titsagane website, mobile application, and related services (collectively, the “Platform”).

By creating an account, accessing, or using Titsagane, you agree to these Terms. If you do not agree with them, you must not use the Platform.

Please read these Terms carefully before using Titsagane.

1.About Titsagane

Titsagane provides a platform through which users can offer, discover, arrange, and coordinate shared rides.

Depending on the features available, users may register as drivers, passengers, or both.

Titsagane facilitates connections between users but does not itself provide transportation, own or operate users’ private vehicles, or employ drivers merely because they use the Platform.

Unless expressly stated otherwise, Titsagane does not act as a transport operator, travel agency, insurer, or payment intermediary.

The Platform is intended to support shared journeys in Malawi, subject to applicable laws and the services made available by Titsagane.

2.Eligibility and Account Registration

To use Titsagane, you must:

• Meet the minimum legal age and eligibility requirements applicable to the service.
• Provide accurate, current, and complete registration information.
• Use a valid mobile phone number or email address where required.
• Keep your account information up to date.
• Maintain the confidentiality of your account credentials.
• Use the Platform only for lawful purposes.

You must not create an account using another person’s identity or provide misleading information about yourself.

You are responsible for activities carried out through your account, subject to applicable law.

If you suspect unauthorised access to your account, you should notify Titsagane promptly.

Titsagane may request additional information or verification where reasonably necessary for account security, user safety, or legal compliance.

3.User Roles and Responsibilities

3.1 Drivers

Users offering rides must:

• Hold a valid driving licence appropriate for the vehicle and journey.
• Use a vehicle that is legally permitted and reasonably safe to operate.
• Maintain any vehicle registration, insurance, roadworthiness certification, or other documentation required by applicable law.
• Provide accurate information about the vehicle, available seats, route, departure time, and proposed travel contribution.
• Follow applicable traffic laws and road safety requirements.
• Never drive under the influence of alcohol, illegal drugs, or any substance that makes driving unsafe.
• Avoid dangerous driving, harassment, discrimination, and abusive behaviour.
• Respect passengers’ privacy and personal boundaries.
• Inform passengers of significant changes to a confirmed journey where reasonably possible.

Drivers are responsible for their driving conduct, vehicle condition, and compliance with applicable transportation laws.

3.2 Passengers

Passengers must:

• Provide accurate booking and contact information.
• Review available ride and driver details before confirming a journey.
• Arrive at the agreed pickup location at the agreed time.
• Respect the driver, other passengers, and the vehicle.
• Follow reasonable vehicle safety instructions and applicable laws.
• Avoid harassment, threats, violence, property damage, or other inappropriate conduct.
• Cancel or update a booking through the available process when plans change.
• Make any agreed travel-cost contribution directly as arranged with the driver, where applicable.

Passengers should not book a ride on behalf of another person without providing accurate information where required.

4.Ride Listings and Bookings

Drivers may publish ride listings containing relevant details such as the departure location, destination, date, time, available seats, and proposed travel contribution.

Passengers may search for available rides and submit booking requests or reservations using the functionality available on the Platform.

A booking should be treated as confirmed only when the Platform or the relevant participants indicate that it has been accepted or confirmed.

Users are responsible for reviewing booking details and communicating any necessary changes.

Titsagane does not guarantee that a particular ride, route, seat, driver, or passenger will always be available.

Drivers and passengers should independently confirm important arrangements, including the exact pickup point and any agreed travel contribution.

5.Cancellations, Delays, and No-Shows

Drivers and passengers should provide reasonable notice when cancelling a confirmed journey.

If a driver cancels, the affected passengers should be informed as soon as reasonably possible.

If a passenger can no longer attend a journey, they should notify the driver promptly and update or cancel the booking using the available Platform features.

Users should communicate delays and changes to pickup arrangements where possible.

Repeated cancellations, misleading ride listings, or persistent failure to attend confirmed rides may result in warnings, booking restrictions, or account suspension.

Because Titsagane currently does not provide an integrated payment gateway, the Platform does not process in-app cancellation fees or refunds.

Any dispute relating to a travel-cost contribution arranged directly between users must be addressed between the relevant parties, subject to applicable law.

6.Ride Costs and Payment Arrangements

Titsagane currently does not support an integrated payment gateway within the application.

Where a driver and passengers agree to share travel costs, they are responsible for discussing and arranging the contribution independently.

Users should agree on any contribution and relevant arrangements before the journey.

Titsagane does not currently collect in-app payments, transfer funds between users, or process refunds through an integrated payment system.

Users should exercise caution when sharing financial information or making direct payments to other individuals.

No user should represent a direct payment arrangement as a payment processed or guaranteed by Titsagane.

If integrated payment functionality is introduced in the future, additional terms may be published to govern those services.

7.Women’s Safety and User Conduct

Titsagane recognises the importance of women’s safety and aims to encourage a respectful environment for all users.

All users must behave responsibly and respect the dignity, privacy, and personal boundaries of others.

The following conduct is prohibited:

• Sexual harassment, unwanted advances, or inappropriate physical contact.
• Threats, intimidation, stalking, or abusive behaviour.
• Discrimination or harassment based on sex or other protected characteristics.
• Sharing another user’s private information without appropriate authorisation.
• Impersonation or providing deliberately misleading identity information.
• Pressuring another user into unwanted communication or conduct.
• Using the Platform to facilitate violence, exploitation, or unlawful activity.

Users should review available profile information and ride details before accepting a journey, communicate through available channels where appropriate, and share trip information with a trusted person if they choose.

Where reporting features are available, users should report harassment, suspicious behaviour, or other safety concerns through those channels.

Titsagane may review reports and take appropriate action, including issuing warnings, restricting access, suspending accounts, or terminating accounts in accordance with these Terms and applicable law.

Where legally permitted or required, information relating to serious incidents may be disclosed to competent authorities.

Important safety notice: Titsagane aims to support safer ride coordination but cannot guarantee the personal safety or conduct of every user. The Platform should not be treated as an emergency-response service unless a specific emergency service is expressly provided. If you are in immediate danger, contact the appropriate local emergency services.

8.Driver Verification and Platform Safety

Where verification features are available, Titsagane may request relevant information to support identity, telephone number, driving licence, or vehicle verification.

Users must provide genuine and accurate documents and must not falsify or alter verification information.

Verification, where performed, does not guarantee that a user will behave appropriately, that every document remains valid indefinitely, or that a journey is free from risk.

Titsagane may restrict or remove access where verification requirements are not met or where credible safety concerns arise.

Users must not claim that they have been verified by Titsagane unless the relevant verification has actually been completed and indicated by the Platform.

9.Location and Communication Features

The Platform may offer location-based ride discovery, pickup coordination, messaging, notifications, or other communication features.

Users must use these features only for legitimate ride-related purposes.

You must not use another person’s location or contact information to stalk, threaten, harass, intimidate, or otherwise harm them.

Location availability, tracking, and visibility depend on the features implemented and the permissions granted by users.

Where available, masked calling or intermediary communication services may help protect personal phone numbers. Users should not assume that all calls or messages are automatically masked.

The collection and use of personal information through these features are governed by the Titsagane Privacy Policy.

10.Prohibited Activities

You must not:

• Use Titsagane for unlawful purposes.
• Publish fake, misleading, or fraudulent ride listings.
• Impersonate another user or misrepresent your identity.
• Use the Platform to solicit, threaten, exploit, or harass others.
• Offer rides without the legally required driving qualifications or vehicle permissions.
• Carry prohibited items or engage in unlawful activities during a journey.
• Attempt to access another user’s account without authorisation.
• Interfere with the security, availability, or operation of the Platform.
• Introduce malware or attempt to compromise the Platform’s systems.
• Collect or misuse personal information belonging to other users.
• Circumvent account restrictions or safety measures.
• Use automated methods to access the Platform without authorisation.
• Misuse the Platform for spam, fraud, or commercial activities prohibited by applicable law or Platform rules.

Titsagane may investigate suspected violations and take proportionate action where appropriate.

11.User Content and Reviews

Users may be able to submit profile photographs, ride descriptions, messages, reviews, ratings, complaints, or other content.

You remain responsible for the content you submit.

By submitting content, you confirm that you have the necessary rights and permissions to provide it and that it does not violate applicable law or another person’s rights.

You must not submit content that is unlawful, defamatory, threatening, discriminatory, harassing, fraudulent, or misleading.

Where necessary to operate, secure, and maintain the Platform, you grant Titsagane a limited, non-exclusive permission to host, store, display, and process your content for the relevant service purposes, subject to applicable law and the Privacy Policy.

Titsagane may remove or restrict content that violates these Terms or presents a credible safety, security, or legal concern.

12.Privacy and Personal Information

Your use of Titsagane is also governed by our Privacy Policy.

The Privacy Policy explains how we collect, use, store, share, and protect personal information, including information relating to user accounts, ride bookings, location features, and safety complaints.

Users must respect the confidentiality and privacy of other participants.

You must not publish another user’s personal information, photographs, contact details, or location information without an appropriate legal basis or authorisation.

Titsagane handles personal information in accordance with its Privacy Policy and applicable data protection laws of Malawi.

13.Intellectual Property

Unless otherwise stated, the Titsagane name, logo, website design, application interface, software, text, graphics, and other Platform materials are owned by or licensed to the relevant rights holder.

You may use the Platform only for its intended purposes and in accordance with these Terms.

You must not copy, modify, distribute, reverse engineer, sell, or commercially exploit Platform materials except where expressly permitted by law or authorised in writing.

Nothing in these Terms transfers ownership of Titsagane’s intellectual property to you.

14.Third-Party Services and Links

The Platform may contain links to or integrations with third-party services.

Those services may be governed by separate terms and privacy policies.

Titsagane is not responsible for the independent content, availability, or practices of third-party services that it does not control.

Users should review relevant third-party terms before using those services.

15.Platform Availability and Changes

We aim to maintain a reliable service, but we do not guarantee that the Platform will always be available, uninterrupted, error-free, or compatible with every device.

We may modify, suspend, discontinue, or update features to improve the service, address security concerns, comply with legal requirements, or support operational changes.

Where reasonably practicable, we may provide notice of significant changes that materially affect users.

We are not responsible for interruptions caused by events outside our reasonable control, subject to applicable law.

16.Account Suspension and Termination

You may stop using Titsagane at any time and may request account deletion through the available account settings or support channels.

Titsagane may restrict, suspend, or terminate an account where reasonably necessary, including when:

• A user violates these Terms.
• A user submits fraudulent or misleading information.
• There are credible safety or security concerns.
• A user engages in harassment, abuse, or unlawful conduct.
• Continued access creates a material risk to other users or the Platform.
• Suspension or termination is required by applicable law.

Where appropriate and legally permitted, we may provide notice of the action taken.

Account termination does not automatically remove records that must be retained for legitimate legal, safety, security, or dispute-resolution purposes.

17.Disclaimers and Limitation of Liability

Titsagane provides a platform for users to discover and coordinate shared journeys. Drivers and passengers are responsible for their own conduct, decisions, and compliance with applicable laws.

To the extent permitted by law, Titsagane does not guarantee:

• The identity, conduct, reliability, or suitability of every user.
• The availability or completion of a particular journey.
• The accuracy of every user-submitted profile, listing, or route.
• That every journey will be free from accidents, delays, disputes, or personal safety risks.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Subject to the preceding paragraph and applicable law, Titsagane will not be liable for indirect or consequential losses arising from the use of the Platform where such limitation is legally permitted.

These Terms do not remove any mandatory rights or remedies available to users under applicable law.

18.Indemnity

To the extent permitted by applicable law, you may be responsible for losses, liabilities, or reasonable costs arising from your unlawful conduct, material breach of these Terms, or infringement of another person’s rights.

Nothing in this section requires you to indemnify Titsagane for losses caused by Titsagane’s own unlawful conduct or liability that cannot legally be transferred to a user.

19.Governing Law and Disputes

These Terms are governed by the laws of Malawi, subject to applicable mandatory legal requirements.

If you have a concern or dispute relating to Titsagane, we encourage you to contact our support team first so that we can attempt to resolve the matter.

If a dispute cannot be resolved informally, it may be referred to the competent courts or other appropriate dispute-resolution bodies in accordance with applicable law.

Nothing in this section prevents a user from exercising a statutory right or bringing a complaint before a competent authority.

20.Changes to These Terms

We may update these Terms to reflect changes to the Platform, our services, user safety practices, or applicable laws.

When changes are made, we will update the “Last Updated” date at the top of this page.

Where required by law, we will provide notice of material changes or obtain any necessary consent.

Continued use of the Platform after revised Terms become effective will be subject to applicable law and any consent requirements.

21.Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or adjusted only to the extent necessary to make it enforceable where legally permitted.

22.No Waiver

If Titsagane does not immediately enforce a provision of these Terms, this does not automatically constitute a waiver of its rights.

Any waiver must be interpreted in accordance with applicable law.

23.Contact Us

If you have questions about these Terms, need assistance with your account, or wish to report inappropriate behaviour or a safety concern, please contact us.

Platform Name: Titsagane
Support Email: [Insert official support email]
Website: [Insert official Titsagane website URL]

We will review enquiries and respond in accordance with applicable law and our support procedures.

By using Titsagane, you agree to comply with these Terms and to help maintain a respectful and responsible carpooling community.