We’re here to help

Questions about a ride, driving with Car Share, or a commute programme for your organisation? Pick the channel that suits you.

WhatsApp support

The fastest way to reach us.

Every day, 8:00–20:00

Email us

We reply within 24 hours.

support@carshare.mw

Call the helpline

Speak to the support team.

+265 1 789 200

Legal and privacy

Formal notices and data requests.

legal@carshare.mw
privacy@carshare.mw

In danger right now? Call 997 (police) or 998 (ambulance) in Malawi. Do not wait for a reply from us.

Send us a message

Fields marked with an asterisk are required.

Our office

Our office address will be published here soon. Until then, please reach us by WhatsApp, email or phone.

Employer or campus?

Choose “Organisation” in the form and tell us roughly how many people commute to your site. We will come back with next steps.

How programmes work

Quick answers

Before you write

A few things people often ask us.

Still have a question?

Our support team is happy to help.

In-app chat · reply within 24 h
WhatsApp · 8:00–20:00
support@carshare.mw
+265 1 789 200

Send a message

How quickly will I get a reply?

In-app chat and email are answered within 24 hours. WhatsApp support is open from 8:00 to 20:00 and is usually the fastest.

A driver asked for more than the listed price. What should I do?

The price per seat is shown before you book and cannot go above the legal cap. Open a support ticket in the app or message us here, and include the ride number.

Can Car Share refund a payment?

No. Payments are made in cash, directly between passenger and driver. Car Share never collects or holds money, so there is nothing for us to refund. We can still act on the conduct you report.

How do I appeal a suspension?

Use Chat with support in the app, tell us why you think we got it wrong and attach anything that helps. We answer appeals within 24 hours.

How do I report a safety concern?

During a ride, use SOS to alert our safety team. Afterwards, use Report a problem on the ride. In an emergency, call 997 or 998 first.